Get Help with Brightly AI

We're here to help you get the most out of your teeth whitening journey

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Response Time:We respond within 24 hours

Frequently Asked Questions

Q: How do I take a good photo for analysis?

A: Hold your phone steady, use good lighting, and smile naturally showing your teeth clearly.

Q: What do the shade levels mean?

A: Shade levels range from 1-20, where 1 is the whitest and 20 is the most stained. Lower numbers mean whiter teeth.

Q: How do I cancel my subscription?

A: Go to your iPhone Settings > Apple ID > Subscriptions > Brightly AI > Cancel Subscription.

Q: How do I restore my purchase?

A: Open the app, go to Settings, and tap "Restore Purchases".

Q: The app isn't working properly, what should I do?

A: Try these steps:

  1. Close and restart the app
  2. Check your internet connection
  3. Update to the latest version from the App Store
  4. Restart your phone

Q: How accurate is the AI analysis?

A: Our AI provides estimates for tracking progress. For professional dental advice, consult your dentist.

Q: Can I delete my data?

A: Yes, go to Settings > Account > Delete All Data, or email us at ibobynapkin@gmail.com.

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Troubleshooting

1

Try restarting the app

2

Check your internet connection

3

Update to latest version

Need More Help?

If you can't find what you're looking for, email us at ibobynapkin@gmail.com with:

  • Your issue description
  • iPhone model and iOS version
  • Screenshots if helpful